1- What documentation do I need to access the monument?

It is essential to carry your identity document (DNI) or original physical passport.

2- Can I take the tickets in digital format?

Yes, without problem. They can be provided in any digital format as long as the QR is legible.

3- Do children need tickets?

Everyone needs tickets for access regardless of their age. Without a ticket you will not be able to access the monument.

4- Can I modify or cancel my tickets?

Once the reservation request has been made, as it is published on the web and is explicitly accepted in several steps during the purchase process, including the last one in which the acceptance of the withdrawal policy is marked, it cannot be modified or name, or date, or time, or cancel the tickets, so you have no right to any refund. There are no possible exceptions or any reasons (COVID, illness, work reasons, trip cancellation, etc…), as published in the public regulations of the monument in the Resolution of January 16, 2020 of the Board of Trustees of the Alhambra and Generalife , by which it is agreed to publish the Regulations for Visits, Marketing and Other Public Uses of the Monumental Complex of the Alhambra and Generalife and its attached assets. It states that “Tickets purchased do not admit refund, except in the following cases”:

-When it has not been possible to carry out the visit for reasons attributable to the PAG (Patronato de la Alhambra y el Generalife)

-When some of the assumptions established in article 35 of Decree 40/2017, of March 7, which regulates the organization and operation of the General Treasury of the Junta de Andalucía and the collection management, concur.

The refund will be made in accordance with the procedure established in chapter III of Decree 40/2017, of March 7, which regulates the organization and operation of the General Treasury of the Andalusian Government and collection management.

In no case will the amount of the management commission that has been established in the ticket sales and management system be refunded.

5- Can I take advantage of the right of withdrawal?

No, as stated in Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16. In its article 103 in the exceptions of the right of withdrawal:

l) The provision of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.

6- In case of making a reservation that includes a GUIDED TOUR

If you make a reservation request that includes a guided tour, you will not receive your tickets via email. Once the reservation has been confirmed, you should go on the day and at the time of your guided tour (presentation 15 minutes before the start of the tour), next to La Mimbre Restaurant, located just before the access pavilion to the Alhambra, and next to to the C30 and C32 bus stop. There you will receive your tickets from our staff and you can start the visit with your guide.

Remember that your visit will be strictly limited to the tour that includes your ticket. If you have not booked the complete visit, with access to the Nasrid Palaces, you will not be able to visit this part. The conditions and specifications are indicated during the purchase process and in the information of the visit, tour or activity.

7- In case of making a reservation that includes AUDIOGUIDE

If you make a reservation request with an audio guide, you will receive your tickets approximately 24 hours before the visit, once it has been confirmed. This procedure is carried out with the aim that you can quickly find your tickets in your email.

Once you have the tickets, you can access the Alhambra site directly. You should not go to any meeting point or collect any type of ticket in person, you should only carefully read the instructions sent from the email mytoptour@gmail.com

8- What is the maximum confirmation period for my reservation?

Please note that you are making a reservation request. Our Reservations Department will try to attend to said request in the shortest time possible. The confirmation period of the same should not exceed 72 hours, except in high season when this process may take a few more hours. If the reservation is less than that period, it will be answered urgently. The amount will be blocked in the reservation request to guarantee that in case of availability there are funds to collect it.

9- Can you eat inside the Alhambra?

Yes, they are located in front of the Palace of Charles V and they are free of charge when you show your ticket for the Alhambra.

10- Is it possible to access the venue in a wheelchair?

The monumental complex has an established itinerary for visitors who access it in wheelchairs. You can see the route at the following link: (https://www.alhambra-patronato.es/wp-content/uploads/2019/07/recorrido-general-accesibilidad.pdf)

The Alhambra also has a wheelchair loan service. These can be withdrawn in the access pavilion as long as they are available. You must accredit yourself with your DNI or Passport and fill in the form indicated for the loan. Once the visit is over, you must return it.

11- Can the visit be made with a baby stroller?

It is not feasible since access with a baby stroller is strictly prohibited in the Generalife and the Nasrid Palaces.

12- How can I get to the Alhambra?

There are several options:

• Urban bus: C30 and C32 from Plaza Isabel La Católica
• Walking: Preferably via Cuesta Gomérez from Plaza Nueva
• By car: From the mountain road or the A44 motorway

13- Are there car parks nearby?

If you want to get to the Alhambra in your own car, there is a car park managed by the monument, whose approximate price is €2.80 per hour.

14- Is there a left-luggage service in the Alhambra?

Yes. The lockers are located in front of the Palace of Carlos V and are free on presentation of the Alhambra ticket.

15- What days is the Alhambra closed?

On December 25 and January 1, the Alhambra will be closed all day.

16- Is the visit canceled in case of rain?

No, the visit takes place in any weather condition.